What are the shipping times for your products?
We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship your product from?
Our offices are in France. Our international warehouse is located in China, but part of it will soon be in France and other countries.
Do you provide product tracking information?
You will receive your tracking number by email three days after placing your order. In case of any issues, please contact us via the chat, available on the website 7 days a week, or via email at email@example.com.
Some items are missing from my order, what should I do?
Our products are shipped separately depending on your order. If, for example, your order contains items from two different warehouses, there will be two separate deliveries. The rest of the order will likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question, along with the order number and your complete address, to the email address: firstname.lastname@example.org. We will promptly assist you by sending a similar replacement item as soon as possible, or we will provide a full refund if the request is made within 14 days of receiving your order.
Where are you located?
We are located in France, specifically in the Somme.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, shipping can take longer than expected due to unforeseen circumstances. However, you can track your order at any time from our store using our tracking tool. If you still feel the need for assistance in locating your package or have questions regarding it, please contact us by email at the following address: email@example.com, or use our chatbot for a quicker response.
Do you have a refund policy?
We do our best to resolve any issues that our customers may encounter with their online items. If you still wish to receive a refund for your order, we can certainly process the payment, provided that the request is made within 14 days from the date of the order and the product(s) in question are not damaged. For more information, please read further about our refund policy.